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常见问题解答

下面列举的是一些选择网页托管服务时常见的问题。若您还有其他问题，欢迎给我们写Email到 sales@ChinaWebhelp.net

此页未涉及到的内容可参见 在线技术支持。

我如何支付？是否可以使用支票？

北京客户可以使用支票，外地客户只能汇款。

您说的按年支付，是指一次性付请清还是签一年合同可以按月支付？

您必须一次性支付全年费用才可享受到全年优惠价。

找您们托管是否还要单付域名转移费 (给您们或给 InterNIC)?

不论对ChinaWebHelp或是InterNIC都无需再付转移费.

使用mySQL数据库，您们是否还单独收费?

不再单收费。这已包括在您所付月租费中。

每月的数据传输或访问是否还要单收费?

不--UNIX客户的访问是无限制的!

什么是虚拟域名?

虚拟域名是指您有自己的域名(http://www.your-name.com)但不需投资昂贵的服务器硬件及软件。用此虚拟域名租用我们的磁盘空间，您即视同有了自己的服务器。 外部客户可以用您自己的网址 (www.yourname.com) 访问到您，并且您可以用您自己的域名来命名您的e-mail地址 (you@yourname.com).

需要哪些步骤我才能在ChinaWebHelp建立自己的虚拟域名?

非常简单，您只需要填写我们的定单表格 。

我们将协助您将现有的域名或新域名放到我们的服务器上。

要使用您们服务器的磁盘空间需要多长时间?

磁盘空间当天即可完成（考虑时差因素，应该是您们的第二天）! 当您的帐户设置好后，我们会用e-mail通知您包括您的用户名称（User-ID）, 密码（password）以及您的IP地址.

谁是Internic?

InterNIC是个专门负责注册和管理国际域名的独立机构。

您们提供拨号上网业务吗?

不, 您须找一个当地的拨号服务商。我们不提供此项业务的原因是它会减慢系统对网页的访问速度，造成交通拥挤现象。

ChinaWebHelp支持Macintosh系统吗?

当然。您可用Fetch程序将您的文件从您的MAC传送到我们的系统。您同样可以用 Telnet和POP e-mail程序，如Eudora, Claris E-mail 及Netscape Mail.

您们的服务器是每天24小时，每周7天工作吗? 如果不是，何时不行?

是的。它们随时都处在联接状态，并且随时都有人监管。

您们的服务器运行的是什么网站管理程序? (Apache, Netscape, or...?)

Apache 1.3

您们服务器的类型: NT? UNIX?

我们主推UNIX，如果没有特别的说明，其介绍都是指选UNIX时的特性。关于NT，我们有单独的介绍：NT价目表

什么是自动应答？它们包括哪些内容?

自动应答是收到邮件后对发邮件者以自动回复。您可拥有无限个自动回复而没有额外的费用。

可以用哪些程序来收发我的e-mail (pine, elm, Netscape mail, etc.)?

所有的POP程序都可用，但不能使用IMAP程序。

能否不带"www"而访问到我的网址?

是的，在您域名前加不加 "www"都可访问到您的网址。

什么是email别名？它是否有限制?

E-mail别名是指如果您发email给webmaster@ChinaWebHelp.net, 这个地址可以命名给任何要接收的人，它可以是一个人或多个人，但您要先定义好。我们对此没有限制。--您可以尽量多的使用而没有分文额外费用。

您们是否有数据库系统? Cold Fusion? mSQL? Other?

我们用mySQL。

您们是否有FTP和FTP匿名访问?

是的，我们两种都提供。

您们对FTP传送是否有限制?

不，我们没有限制。您可以随时更新您的网页，多长时间都可以。

Is a shell account included?

Yes it is included.

Do you use Netscape's SSL technology?

We use Apache-SSL which is several times more secure than Netscape SSL.

Can I run two cron tasks to update pages daily?

Yes.

Are your virtual servers able to work with old and text-mode browsers such as Lynx, or will users with those browsers not find our index.html when putting in only www.ourdomain.com (in other words, are they truly virtual)?

They are truly virtual--you get your very own IP address on the web server. They will work with Lynx.

How many client sites are put on each web server? Do you move sites to different servers if a given server has a high load? Is this monitored?

We do move clients according to demand. We keep the peak CPU load below 50% on all machines.

I would like to know if you support VRML 1.0 and 2.0 mime types wrl and mus?

We support these. You can set your own mime types with your .htaccess file.

Does each virtual server have its own log files? We already have our own custom web stats apps, so what we really need is the raw log files and not just summaries.

Yes. You have your own log files.

Do you provide a CGI-BIN personal directory?

Yes, a CGI-BIN is provided.

What is CGI access?

CGI scripts (Common Gateway InterFace) are used to provide things like counters, form responses, guest books, and many other things. ChinaWebHelp gives you full CGI access for no extra charge! You can write your own scripts, install someone else's, or use one of our preinstalled CGI scripts.

Which languages are supported in CGI (e.g. Bourne shell, Perl, Java)?

Bourne, Shell, Perl, and Java are all supported and available.

How can I manage my e-mail users (add/remove/update). How can I setup mail redirection for my users?

To add or delete POP boxes, use Mail Manager

http://yourdomain.com/menu

You redirect by editing the address, un-forwarding to the POP box (which deletes it if that's the only reference to it) and forwarding to whatever address you desire.

Do you charge additional fees for hosting a secure web site?

No. It is a free standard feature.

Do you offer backward compatibility browser detection?

Yes.

Can I set up forms for secure transmission?

Yes. There is no extra charge.

Can we set up password protected areas with htaccess?

Yes you can.

May I promote my ChinaWebHelp web site with bulk email?

Spamming is in violation of our service agreement. There are legal and ethical issues involved in mass mailing of unsolicited email. Any user of our services who has sent a large number of unsolicited email will have their account closed within 24 hours. A pro-rata share of their current contract will be refunded.

Do you host foreign domains?

Yes we host all types of domains foreign and domestic.

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